User Support Advocate - Tier 2
Company: VirtualVocations
Location: Visalia
Posted on: April 1, 2025
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Job Description:
A company is looking for a User Support Advocate - Tier 2.
Key Responsibilities
Provide advanced technical support for escalated issues from Tier 1
support teams
Troubleshoot and resolve complex technical problems via email,
chat, phone, or remote sessions
Identify, document, and escalate recurring issues or system bugs to
the appropriate teams
Required Qualifications
2+ years of experience in a technical support or help desk role,
preferably in a Tier 2 capacity
Proficiency in relevant technologies, software, or systems used
Experience with CRM and ticketing systems (e.g., HelpScout,
Salesforce, Jira, etc.)
Experience with auto-rostering (Clever, ClassLink, Google
Classroom)
Ability to work independently and in a fast-paced team
environment
Keywords: VirtualVocations, Visalia , User Support Advocate - Tier 2, Other , Visalia, California
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